Rick and his partner are restaurant consultants and use the book as a marketing promo. This means its available to you FREE.
I read the book and I've got to say that some of the methods that Rick has seen over the years are amazingly tricky. I would dare say that some of these methods probably end up in other types of businesses.
If you have staff in your business or you intend to hire people, you may want to check out this FREE read. Get your copy by signing up for Rick's e-mail list at www.HelpMeInc.ca
Rick's consulting site which is full of useful information for restaurateurs is located at www.TheRestaurantNinjas.com