Your Business Software Wants You to Borrow Money. Should You Trust It?
Imagine logging into the accounting software you've used for years and seeing a message:
Congratulations! You're pre-qualified for $40,000 in business financing.
A few clicks, a couple of questions, and the money could be in your account.
Sounds convenient, doesn't it?
But what if that financing costs significantly more than you realize? And what if the software company you trust to manage your business finances also benefits from encouraging you to borrow?
I recently listened to an episode of the 21 Hats podcast titled You're Pre-Qualified for a 13 Percent Loan That Really Costs 170 Percent.
That conversation highlighted something I've been concerned about for years: expensive small business financing being presented in ways that make its true cost difficult to understand.
But there's a bigger issue developing.
The companies providing the software you rely on to operate your business are increasingly becoming the same companies offering you financing.
And I think every small business owner needs to understand the potential conflict of interest.
The Rise of Embedded Lending in Small Business Software
Traditionally, if a business needed financing, its owner would approach a bank, credit union, or another lender.
Sometimes a financing salesperson would call and offer a merchant cash advance.
Either way, it was fairly obvious that someone was trying to sell you money.
Today, financing offers can appear directly inside the platforms you use every day.
Your accounting software, payment processor, point-of-sale system, or e-commerce platform might tell you that you're already eligible for funding.
This is called embedded lending.
The financing is integrated into a service you're already using, making it easier to access.
The convenience is appealing, but it changes how business owners encounter financial products.
When Trust in Your Software Becomes Trust in a Loan
Suppose you've used QuickBooks for years.
You trust it to maintain your accounting records, organize transactions, and help you understand your business finances.
Then you receive a financing offer directly inside QuickBooks.
Because the offer appears within a familiar platform, you might naturally feel more comfortable accepting it.
But those are two entirely different relationships.
Trusting a company to provide accounting software doesn't mean its financing products are automatically competitive or appropriate for your business.
And this issue extends far beyond QuickBooks.
Platforms offering or facilitating business financing include Shopify, Square, PayPal, Stripe, Clover, Toast, and others.
These products aren't all identical. Some are conventional loans, while others involve merchant cash advances, fixed fees, or repayments linked to sales.
I'm not suggesting they're all bad.
Some may be convenient and competitive financing options.
The concern is that a trusted software provider can also become a powerful distributor of financial products.
Your Software Knows More About Your Business Than You Think
Consider the financial information your business software may have access to.
An accounting platform can potentially see your revenue, expenses, payroll, liabilities, receivables, and cash flow trends.
A payment processor can observe transactions as they happen.
An e-commerce platform can track sales performance and identify changes in customer demand.
That information can help financing providers assess a business and determine when to present an offer.
Historically, business owners went looking for lenders.
Now, financing providers can potentially identify businesses that may need money before their owners even begin searching.
That's a significant sales advantage.
And it raises an important question:
Is the financing being offered because it's good for your business, or because the provider believes you're likely to accept and repay it?
Qualifying for a Loan Doesn't Mean You Should Take It
This is one of the most important distinctions business owners need to understand.
A lender's underwriting process is primarily concerned with whether you're likely to repay the money.
But that's not the same as determining whether borrowing will improve your business.
As I explained:
"Just because someone is willing to lend you money does not mean necessarily you should borrow it, right?" —David C. Barnett
Imagine borrowing money to purchase equipment that reduces production time by 30%, lowers labour costs, and improves efficiency.
That investment may generate enough additional cash flow to justify the financing.
Now imagine borrowing money because your business repeatedly runs out of cash.
If the underlying problem remains unresolved, adding debt may simply postpone the next cash shortage.
The lender may believe you'll repay the advance.
But you still need to determine whether the financing actually solves your problem.
The Hidden Cost of Merchant Cash Advances
One reason I'm particularly concerned about embedded lending is the way some financing products communicate their costs.
Instead of presenting a familiar annual interest rate, an offer might emphasize:
A fixed financing fee
A factor rate
A cost per dollar borrowed
Daily or weekly repayments
A percentage of future sales
These structures can make expensive financing appear relatively simple.
The 21 Hats episode that inspired this discussion examined an offer presented as a 13% loan that reportedly worked out to an effective annual percentage rate of approximately 170%.
The lesson isn't that every embedded financing product has a rate like that.
It's that the advertised fee or percentage may not reflect the true annualized cost of borrowing.
As I advised:
"Ask what is the APR not the factor rate or the fixed fee or the cost per dollar borrowed or the weekly payment or the daily holdback" —David C. Barnett
Understanding the annualized cost allows you to make a more meaningful comparison between financing options.
How Loan Repayments Can Suffocate Your Cash Flow
The cost of borrowing is only part of the problem.
You also need to understand how the repayment schedule affects your business.
Suppose you receive a $100,000 advance.
The money arrives quickly, but the financing provider begins collecting repayments from your sales or bank account every day.
What happens when payroll is due?
Can you still purchase inventory, pay suppliers, and cover rent?
A profitable business can still fail because it doesn't have enough cash available when obligations come due.
This is something I frequently encounter in business acquisitions.
Sellers sometimes want their financing repaid over two or three years.
But if those repayments remove too much money from the company, the buyer may struggle to keep the business operating.
A longer repayment period may be necessary to preserve sufficient working capital.
The same principle applies to merchant cash advances and other short-term financing.
Convenient funding isn't helpful if the repayment structure creates another financial crisis.
The Dangerous Cycle of Borrowing Again and Again
Another risk is what happens when the first advance creates a second cash flow shortage.
A business owner borrows money to solve an immediate problem.
Then the repayments reduce available cash.
Before long, another financing offer appears.
The owner accepts another advance to cover the shortfall.
Now the business is caught in a cycle of repeatedly borrowing to repay earlier financing.
This can become a dangerous debt treadmill.
And when repayments are automatically deducted from sales flowing through a platform, the business owner may have limited flexibility to manage those deductions.
As I explained:
"You are putting all of the control about the flow of money in your business into that outfits control and purview and platform, right?" —David C. Barnett
That's a strategic risk worth considering before integrating financing and payment processing so closely.
Three Questions to Ask Before Accepting an Embedded Financing Offer
Before clicking the button to accept funding inside your business software, I recommend asking three questions.
1. What Is the Real Annualized Cost?
Don't rely solely on the advertised fee, factor rate, or repayment amount.
Calculate the effective annualized borrowing cost, taking into account the timing of repayments.
Then compare it with other financing options.
2. What Will the Repayments Do to My Cash Flow?
Build a cash flow forecast showing how the financing will affect your business.
Consider payroll, rent, inventory, supplier payments, taxes, and other obligations.
Make sure the business can comfortably support the repayment schedule.
3. What Would This Money Cost Somewhere Else?
Before accepting the first offer, investigate alternatives.
Depending on your circumstances, those might include a bank or credit union, equipment financing, government-supported lending programs, supplier credit, or receivables financing.
Sometimes even a credit card may be less expensive than a particularly costly short-term financing product.
The important comparison isn't between receiving money today and receiving nothing.
It's between the financing being offered and the best suitable alternative available to your business.
What If You're Already Trapped in a Merchant Cash Advance?
If you've already accepted an expensive merchant cash advance and are struggling with repayments, it's important to understand your options before taking on additional financing.
I've previously interviewed Kenny Butler about strategies for dealing with merchant cash advance debt.
You can find those discussions and information about his program here:
Explore Merchant Cash Advance Resources
The goal is to understand your obligations, assess the financial situation, and develop a plan rather than automatically accepting another advance.
Final Thoughts: Convenience Isn't Financial Advice
Embedded lending is changing how small businesses access capital.
And there are genuine advantages to faster applications, simpler approvals, and financing offers based on existing business information.
But convenience shouldn't replace financial judgment.
The fact that your accounting software knows you qualify for financing doesn't mean accepting it is a good decision.
The fact that a payment processor offers an advance doesn't mean it's your most affordable option.
And the fact that an offer appears inside software you trust doesn't mean you should automatically trust the financial product.
Understand who is offering the money, calculate its true cost, forecast the effect on your cash flow, and compare your alternatives.
Your goal isn't simply to obtain financing.
It's to make financial decisions that strengthen your business rather than put it at greater risk.
Learn to Make Better Business Financing Decisions
If you want to understand how borrowing affects your business, my Cash Flow Forecasting and Business Plan Writing Program teaches you how to build financial projections and evaluate whether a financing decision makes sense.
If you're considering purchasing a business and need help evaluating financing, deal structures, and acquisition risks, explore my Business Buyer Advantage program.